Program Administrator, Student Life (m/f/d)

New York University (NYU) Berlin is seeking a full-time Program Administrator, Student Life for the Academic Center, Prenzlauer Berg.

POSITION SUMMARY

The position of Program Administrator, Student Life is a full-time position at NYU Berlin’s Academic Center located in the Kulturbrauerei in Prenzlauer Berg, Berlin. The Program Administrator, Student Life works directly with the Program Manager, Student Life, and the Coordinator of Student Services at NYU Berlin to provide administrative support for a wide range of services in the areas of student programming, communication, student conduct, immigration advising, registration with the German authorities, residential life services, safety and wellness, emergency response, as well as a number of immersive community projects. This is a 2-year fixed term role.

PRINCIPAL ACCOUNTABILITIES

General Administrative Support – Student Services (60%)

Provide comprehensive administrative support to the Program Manager, Student Life and other staff.
Utilize NYU’s housing management system to execute assignments, manage room changes, and record any additional charges for loss or damage.
Advise student leaders and oversee local volunteering initiatives to foster community engagement.
Act as a primary resource for students navigating the German healthcare system, coordinating appointments with local medical providers and advising on insurance coverage.
Document incidents within the student community, such as student conduct cases, and facilitate conflict resolution opportunities.
Other tasks as assigned by the Program Manager, Student Life and the Coordinator of Student Services.

Support of Extracurricular Programming (15%)

Assist in the planning and organization of immersive student programming, including orientation, on-campus workshops and seminars, excursions in the city, as well as trips.
Accompany students on day- and weekend-trips (2-4 trips a semester).

Student Safety and Wellness (15%)

Participate in the on-duty/on-call rotational emergency response and be available to respond to crises during scheduled evenings, weekends, and public holidays.
Know University/community resources and make appropriate referrals
Participate in Wellness training seminars and diversity workshops.
Assist in the creation of manuals covering safety-related information and general travel advisories.

Communication (10%)

Ensure effective communication to students on all matters related to student services.
Assist in the production of material for the weekly Student Newsletter.
Produce and regularly update the NYU Berlin internal resource page.

POSITION QUALIFICATIONS

Required Education

Successful completion of a university degree.

Required Experience

2-3 years work experience, incl. internships and student worker positions.

Required Knowledge, Skills, and Abilities

Fluency in German and English.
Excellent intercultural and interpersonal communication skills.
Service excellence and delivery of high-quality solutions.
Strong ability to engage meaningfully and inclusively with members of a diverse student community.
Exceptional time-management and organizational skills.
Demonstrated ability to prioritize, multitask, and handle emergencies.
Confident public speaking skills.
High level of flexibility and attention to detail.
Strong sense of teamwork as well as the ability to work independently.
Ability to work on a few Saturdays per year.
Familiarity with Microsoft Windows, Microsoft Office, and Google Drive.

Required Work permit

A valid work permit for Germany valid through August 2028.

Preferred Experience, Skills and Abilities

Previous experience living, working, or studying abroad (preferably within the context of U.S. universities).
Genuine interest in getting to know and developing support structures for a very diverse set of international students every semester.
Experience in producing and editing texts in English (such as handbooks, newsletters, etc.).
Familiarity with IT and social Media.
Ability to organize and deliver events and trips for large groups.

BENEFITS

Mentoring and regular one-on-one meetings with supervisor(s).
An exciting opportunity to be an integral part of a dynamic and growing program of the largest university study abroad provider globally.
Rewarding and empowering work experience that offers great opportunities for additional learning and development, including regular workshops and access to professional development platforms.
Opportunities to acquire a large number of transferable skills and to advance within the organization.
Free, 24/7 AXA Employee Assistance Program (EAP) providing confidential personal, financial, and legal advice via phone, chat, or app.
Staff kitchen with free coffee, tea, and healthy snacks, supplemented by regular catered lunches and pastries during events.
Frequent opportunities for team bonding through semi-annual celebrations and dinners.

ABOUT NEW YORK UNIVERSITY

Founded in 1831, New York University is one of the largest and most prestigious private universities in the United States. NYU is based in New York but also operates branch campuses and research programs in other parts of the U.S. and around the world. As a community of scholars (faculty, students, and staff) that is inclusive of divergent backgrounds and historically underrepresented groups, NYU engages a diversity of viewpoints, perspectives, and approaches.

About NYU Berlin
NYU Berlin is one of NYU's global study-away sites and provides US and other international students with the opportunity to spend a semester studying in Berlin while earning credits towards their degree. The program is fully integrated into NYU's curriculum and designed for BA students in the social sciences, arts and humanities who want to earn credit in their major - including art, art history, drama, environmental studies, European studies, German, history, math, music, politics, psychology, and sociology - while having a transformative experience abroad. Most courses are taught in English. Seminars and lectures take place at the academic center located within the complex of the Kulturbrauerei in Prenzlauer Berg and at NYU Berlin's art and drama studio in Kreuzberg. The program size is 100 students per semester, as well as various January and summer programs.

ADDITIONAL INFORMATION

NYU is committed to providing a campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that inform academic excellence. NYU Berlin is an equal opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from all interested persons including without limitation under-represented individuals in the profession, across religions, color, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU Berlin affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach.
Please consult NYU’s data processing policies based on the new General Data Protection Regulations (GDPR) that can be found here: www.nyu.edu/it/gdpr/prospective-employee.

Shortlisted candidates will be asked to provide two recent references/Arbeitszeugnisse prior to their interview. Candidates must have the unrestricted right to work and live in Germany prior to appointment.

Location
New York University Berlin – Academic Center
Schönhauser Allee 36, 10435 Berlin, Deutschland